Bell Helicopter appoints new Bell 429 customer service facility in Switzerland

July 13, 2016

Bell Helicopter, a Textron Inc. company, today announced RUAG Aviation as the newest addition to its customer service network – supporting Bell 429 customers in Switzerland as an Authorized Bell Helicopter Customer Service Facility (CSF).

“We are delighted to add RUAG Aviation to the industry’s largest customer service network. As we continue to grow, we intend to have the people, products and facilities necessary to continue to win in the region and support our growing footprint,” said Glenn Isbell, Bell Helicopter’s executive vice president of Customer Support and Services.

RUAG Aviation is a leading supplier, support provider and integrator of systems and components for civil and military aviation worldwide. The new CSF Center, located in Sion, Switzerland, performs maintenance, repair and overhaul services as well as systems upgrades of Bell 429 helicopters. The company offers numerous services covering the aircraft’s entire lifecycle, including guarantee services for aircraft on ground (AOG) maintenance, and lease return.

“Authorizing RUAG Aviation to perform Bell 429 field maintenance capabilities reinforces our commitment to enhancing the regional support customers need to continue their operations,” said Jakub Hoda, Bell Helicopter’s managing director of Europe and Russia. “Bell Helicopter has experienced incredible fleet growth throughout Europe the past several years, particularly in the parapublic and EMS segments, and we only expect continued interest in this state-of-the-art platform.”

With more than 70 Bell 429 aircraft operating across Europe, the platform continues to demonstrate superior performance. The Bell 429 is one of the most advanced light twin helicopters developed, offering a fully integrated glass cockpit with advanced drive system and best-in-class WAAS navigation and IFR capability. Additional safety features include a collective mounted throttle, damage tolerant hub and rotor system, and energy attenuating seats. It is the first helicopter certified through the MSG-3 process, resulting in reduced maintenance costs for operation.

“Becoming an Authorized Customer Service Facility is an important step towards strengthening our helicopter service portfolio in Europe,” said Andreas Baumann, RUAG Aviation’s general manager of Helicopters. “We look forward to continue working closely with Bell Helicopter and supporting our European customers.”

Bell Helicopter’s Customer Service Facilities enhances customer satisfaction by providing a direct, personal link between Bell Helicopter and its customers. With services ranging from state-of-the-art customization, aircraft refurbishment and accessory options to maintenance, repair and overhaul solutions, combined with personalized service offerings, Bell Helicopter provides complete and seamless support - offering its customers the advantages of a one-stop service experience - worldwide.

“We understand the importance of maintaining the readiness of our customer’s aircraft. As we continue to grow, we will listen to our customers and ensure their aircraft are mission ready anywhere on the globe.” said Neil Jones, manager of Bell Helicopter’s Customer Service Facility Network.

Bell Helicopter provides its customers with local support in every corner of the world and has the largest support network in the industry with more than 100 Authorized Customer Service Facilities in 34 countries. Ranked number one in customer support for 22 consecutive years by Professional Pilot magazine, Bell Helicopter is committed to having resources where customers operate to speed up delivery of service and support, and gives customers access to service professionals that are easy to reach, know the operating environment and understand their needs.