Avianca Brasil becomes Airbus Smarter Fleet© Maintenance Mobility launch customer in South America

Airbus brings digital, cloud-based maintenance services to South America for the first time

July 14, 2016 Photo(s): By Airbus

Avianca Brasil has become the first customer in South America to select Airbus Smarter Fleet Maintenance Mobility offering. The digital solution will provide the complete view of the aircraft status and maintenance activities across the airline and bring efficiency to mechanics through technical data and actionable items on mobile devices. Avianca Brasil will hence benefit from streamlined communication, decision-making and significant savings.

The agreement covers the integration of the Maintenance Mobility services into the airline’s information system, as well as the software and data hosting over a five-year servicing period.

The deployment will be accomplished step-by-step with Airbus experts working on-site with Avianca Brasil in order to spread the integration and manage change gradually. Avianca Brasil became an Airbus customer in 2010 and currently operates 40 A320 Family aircraft and one A330 Freighter.

Maintenance Mobility is one of several services in the Smarter Fleet cloud-based services platform developed by Airbus in partnership with IBM. Smarter Fleet Maintenance Mobility is a web-based application, composed of a web page (for the supervisor); applications (for the mechanics); and synchronized by a cloud (Smarter Fleet Platform).

Maintenance Mobility allows airline mechanics to have access to all technical information they need via tablets to streamline communication and decision-making while enabling time-savings during airline operations turnaround times. Thanks to integration with airline information systems, it provides maintenance supervisors with real-time monitoring on the progression of each aircraft turnaround activities and serviceable status. It also includes an e-Doc browser for access to the Aircraft Maintenance Manual (AMM), Illustrated Parts Catalogue (IPC) or Minimum Equipment List (MEL) from a mobile device.

Frederico Pedreira, President of Avianca Brasil said, “At Avianca Brasil, we are focused on customer satisfaction, by delivering high quality services and operating under the best standards and practices. We are very driven by innovation. Implementing Maintenance Mobility will enable us to go beyond, using the latest technologies available in maintenance communications.”

Didier Lux, Airbus’ Head of Customer Services commented: “Airbus is once again leveraging mobile devices, along with cloud-based technology in order to digitalize maintenance operations.” He added, Airbus will help ensure Avianca Brasil mechanics can directly access the specific information they require, whilst optimizing their time between aircraft and office.”

With over 1,000 aircraft sold and a backlog of more than 450, over 600 Airbus aircraft are in operation throughout Latin America and the Caribbean. Since 1990, Airbus has secured over 60 percent of net orders in the region and in the past 10 years alone, Airbus has tripled its in-service fleet.

Airbus, through “Services by Airbus”, offers end-to-end fleet lifecycle solutions for all its customers. The portfolio ranges from standalone services, to the most complete integrated solutions, including Flight Hour & Tailored Support packages, upgrades, training, e-solutions, engineering & maintenance, flight operations Air Traffic Management, and material management services. Together these enhance aircraft competiveness by continuously adapting to customers' evolving needs. With more than 40 years of experience in the aircraft industry and a worldwide network of more than 2,500 professionals, customers benefit from the unique expertise and capabilities from Airbus and its affiliated family companies.