IndiGo is named the Best Low Cost Airline in Central Asia / India for the seventh consecutive year at the 2016 World Airline Awards
IndiGo was in seventh heaven as it won the Best Low Cost Airline in India / Central Asia for the seventh successive year at the 2016 World Airline Awards at Farnborough Airshow.
Commenting on the Award, Edward Plaisted, CEO of Skytrax said: "IndiGo continues to be the passenger's favourite low cost airline across the India / Central Asia region and IndiGo management and staff should be proud of this seventh successive victory in an increasingly competitive awards category."
Speaking about the achievement, Aditya Ghosh, President IndiGo said “We are humbled and honoured to win this award for the seventh consecutive year. What makes it even more special is that it comes at a time when we are completing our ten years of operations in India. This achievement has only been possible because of the unflinching support of our 14,000 members of the IndiGo family, who every single day come to work with one commitment- to provide our flyers with a hassle free experience, ensuring that they reach their destination on time. What’s also heartening to see is the impact that our people at IndiGo have been able to create on the larger community through their volunteering efforts - whether it’s about making a difference to a child’s life through our 6E Scholars programme, working towards a cleaner environment or empowering women from the humblest of socio-economic backgrounds. Each individual at IndiGo has been able make a change and define a larger purpose.”
“These are truly exciting times for the Indian aviation industry and we are looking forward to continue to provide an unmatched quality travel experience to our customers.” Mr. Ghosh added.
WORLD AIRLINE AWARDS
The World Airline Awards are managed by international air transport rating organisation, Skytrax Research of London, UK. The transparency and global coverage of the survey distinguish these awards as the most prestigious and respected quality recognition for today's world airline industry.
The awards are based on the results of the World Airline Survey, which operating since 1999 is held in high esteem for its clarity of process and rigorously applied rules of independence. The customer survey operated from August 2015 until May 2016, with a total of 19.2 million eligible customer surveys being completed.
More than 104 different nationalities participated in the survey, covering over 280 airlines, from the largest international airlines to smaller domestic carriers. The surveys measure Quality standards across 41 key performance indicators of front-line product and service.
Customer satisfaction levels for the passenger experience are rated, across Airport and On-board environments - check-in to boarding, arrivals & transfer, lounges, seat comfort, cabin cleanliness, food and beverages, IFE, staff service and associated air travel features.