INDIAN ARMED FORCES CHIEFS ON OUR RELENTLESS AND FOCUSED PUBLISHING EFFORTS

 
SP Guide Publications puts forth a well compiled articulation of issues, pursuits and accomplishments of the Indian Army, over the years

— General Manoj Pande, Indian Army Chief

"Over the past 60 years, the growth of SP Guide Publications has mirrored the rising stature of Indian Navy. Its well-researched and informative magazines on Defence and Aerospace sector have served to shape an educated opinion of our military personnel, policy makers and the public alike. I wish SP's Publication team continued success, fair winds and following seas in all future endeavour!"

— Admiral Dinesh Kumar Tripathi, Indian Navy Chief

Since, its inception in 1964, SP Guide Publications has consistently demonstrated commitment to high-quality journalism in the aerospace and defence sectors, earning a well-deserved reputation as Asia's largest media house in this domain. I wish SP Guide Publications continued success in its pursuit of excellence.

— Air Chief Marshal A.P. Singh, Indian Air Force Chief
SP's Military Yearbook 2021-2022
SP's Military Yearbook 2021-2022
       

New Dallas Service Center Appointment by Bombardier

July 8, 2020

Bombardier Aviation announced the recent appointment of Marc Rivest as General Manager of its award-winning Service Center in Dallas.

A dedicated member of the Bombardier Aviation Customer Experience team for more than two decades, Marc has honed his leadership experience by holding multiple operational roles in Canada, the United States and abroad, making him, ideally suited to lead Bombardier’s world-class Service Center in Dallas.

“I am extremely pleased to have Marc leading our Dallas Service Center team and working to improve the efficiency and quality control of this important customer service facility,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Aviation. “Marc is keenly focused on his objectives of reducing aircraft turnaround time and increasing overall customer satisfaction, and I know he will work tirelessly to provide the best service experience for our customers.”

The Dallas Service Center is among the nine world-class service facilities in the Bombardier Aviation support network, performing expert maintenance and modifications on more than 1,700 Learjet, Challenger and Global aircraft in the past 10 years. In 2020 alone, the facility has remained busy throughout the COVID-19 pandemic, performing five (5) major inspections and five (5) key modifications, including two ADS-B upgrades and a Challenger 604 Pro Line Fusion installation, among many others.

This key strategic appointment builds on Bombardier’s ongoing commitment to providing customers with the best service experience in the business aviation industry. Bombardier’s worldwide support network, including service centers, Mobile Response Teams (MRT), and Customer Response Center provide customers with efficient, flexible and creative aftermarket solutions to keep their aircraft ready and available.

With major Service Center expansion projects in Singapore, London and Florida, ongoing enhancements to its product offerings, MRT teams, parts services and more, the Bombardier Customer Experience team continues to provide the support experience customers demand and deserve.