Pratt & Whitney, an RTX business, announced the establishment of its new Customer Service Center in Bengaluru. The new center will be part of Pratt & Whitney’s India Capability Center (legal India entity UTCIPL) and will drive customer service and operations support for Pratt & Whitney Canada’s 68,000 engines in service.

The facility is expected to employ more than 150 aerospace experts and engineers who will support a global customer service ecosystem. The center will be colocated with Pratt & Whitney’s supply chain operations, engineering, and digital transformation centers of excellence in India.

“With the new Customer Service Center, we are leveraging our existing investments in India and using regional talent to augment our world-class product and service dependability and customer experience service level,” said Nivine Kallab, Vice President, Customer Programs, Pratt & Whitney Canada.

Employees at the Customer Service Center will deliver a wide range of services such as maintenance, repair and operations (MRO) support, spare part management, engine leasing, engine reliability analysis and contract administration. The center’s customers are expected to include Indian and global airlines, original equipment manufacturers, MROs, regulatory bodies and small operators.

“We have invested over $40 million in India across our centers and expanded our talent pool to over 600 employees within last three years. The Customer Service center will aim to enhance our worldwide service transformation and deliver operational excellence,” adds Sandeep Sharma, director, India Capability Center, Pratt & Whitney (UTCIPL).

Pratt & Whitney Canada’s turboprop engine families power majority of India’s regional aviation fleet. Indian airlines like IndiGo, Alliance Air, Fly91 and SpiceJet operate over 90 ATR-72, ATR-42 and DHC-8-400 aircraft, powered by PW127, PW127XT and PW150 engines. The PW127G also powers Indian Air Force’s C-295 aircraft while the PT6A powers its PC-7 trainers.

The PW100 engine family celebrates its 40th anniversary in 2024. This engine family is the benchmark for low fuel consumption on routes of 350 miles or less, consuming 25 per cent to 40 per cent less fuel and avoiding an equal measure of CO₂ emissions than similar-sized regional jets.