GE Aviation's Avionics business has been ranked as the number one vendor for aftermarket support in the 2019 Airline Aftermarket Customer Satisfaction Survey.
Overall, GE Aviation's Avionics business was ranked third out of 41 major aerospace OEMs and suppliers, following after Boeing and Airbus. This surpasses the company's position on the 2018 survey and reflects its continuing emphasis on customer service.
"We are thrilled to be rated highly by customers in this survey," says David Bina, general manager, Avionics Global Services for GE Aviation. "We have been on a very purposed journey to earn our customer's trust, making significant investments in many areas of our Services business that we believe creates incremental value for our customers. Our field support and global MRO teams have been at the forefront of this achievement for the business."
The field support team is an international team providing airline customers round the clock technical and general assistance concerning the operation and maintenance of GE Aviation's avionics products. The team uses aircraft data, product expertise and digital tools to provide proactive support and address the drivers behind removals, interruptions and unscheduled maintenance.
The survey, conducted by Inside MRO, Air Transport World and AeroDynamic Advisory, questioned 311 qualified operator personnel from 138 airlines around the globe. Airlines were asked to rate aircraft, engine, mechanical/electrical, avionics, interiors and inflight entertainment, and nacelle and thrust reverser OEMs.